Hello,
Thank you for contacting Amazon.co.uk.
Firstly, please accept our sincere apologies for any misunderstanding caused.
From your email, I understand that you have pre-ordered the "Batman: Arkham City - Collector's Edition (Xbox 360)" but an Earth One DLC code, was not included.
We have contacted the concerned department regarding this issue and they provided the following information.
As per the terms and conditions “Offer only valid on the Steelbook version of Batman: Arkham City
To qualify for this promotion code you need to the catwoman steelbook edition to qualify.
If you wish to contact us again, please use the following link:
http://www.amazon.co.uk/gp/help/contact-us/general-questions.html
I appreciate your understanding in this regard.
Thank you for shopping at Amazon.co.uk.
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