Hoi allemaal,
And the soap goes on...Part II (binnenkort ook als Boeketreeks te koop bij de betere boekhandel 
)
Opmerking
Voor de mensen die het NU NOG NIET hebben begrepen, ik kan dus in totaal MINIMAAL 54 dagen gaan wachten op mn reward pack.... Ik zeik echt niet over het feit dat ik nog een aantal daagjes had moeten wachten....
Dat mailtje was gewoon in eerste instantie om duidelijk te maken dat ze slecht communiceren naar de klant toe en de afhandeling van klachten lekker makkelijk wordt afgedaan met alleen...sorry...
En een product dat gratis is of niet, ik blijf het raar vinden dat door een foutje van HUN kant, de hele riedel weer doorlopen moet worden....DAT noem ik geen klantenSERVICE.....maar goed...waar ging het ook allemaal weer over?
Naar aanleiding van de mailtjes hieronder en hun we-nemen-de-makkelijkste-weg-antwoord heb ik weer van mij laten weten... kijk dan ff naar het derde fragment en verbaas je later weer over het antwoord...als ik dat nog krijg...van diezelfde gasten!
Hier nog ff de orginele tekst:
Ik heb het volgende emailtje gestuurd naar supxbxen@microsoft.com en kreeg nog geen half uur later een zeer uitgbreid antwoord die inzicht geeft hoe het allemaal zo lang zou kunnen duren. Hieronder mijn mail en hun antwoord daarop!
Mijn mail naar supxbxen@microsoft.com:
Dear X-box support,
As many others X-box gamers, I signed in for the reward pack. I could ask
you why I havent got mine after 35 (!!)days, but also A disturbing thing is
the LACK of communication towards the customers via the x-box websites. I am
from the Netherlands, and the x-box website NEVER (!!!) changes in content;
a very bad move I think! Besides that, I am sure you get many emails and
phonecalls with the questions why many people didn't yet received their
reward pack. Simpel solution: please be so KIND to COMMUNICATE on your x-box
sites about the problems you have / or not have in delivering the reward
pack to us!
Also a problem is that there isn't a consistent way why one person gets the
reward pack ealier than the other person; some that signed up a week before
the official sign up date on April 26th received the reward pack, others
didn't.....some that signed up ON April 26th received it, and others
didn't....some that signed up begin May received already the reward pack
(!!!). What on earth is going on for us, the Dutch customers waiting for the
reward pack?
Strange thing is that many people in the UK had NO problems with receiving
the reward pack in a reasonable time.
What can I say to the DUTCH x-box gamers, as there are still much rumours
about the delay in sending the rewardpack to us?
Please be so kind to inform us CLEARLY what we can(not) expect and all other
issues on the reward pack to be send to the DUTCH x-box owners! And
please....DO NOT respond in a standard email that Microsoft is handling the
issues and that my reward pack is coming soon. We want to know WHY! ;-)
My details:
Registered Serial Number: xxxxxxxxxxxxxxx
If you need more info, don't hesitate to contact me!
Kind regards, and many thanks in advance for a clear answer,
Een half uur later dus antwoord:
Apologies for the lack of communication, we have been frantically trying to
get all the applications processed first so then we know where we stand with
the enquiries. Unfortunately a lot of our customers have provided incorrect
applications, missing simple things like their addresses. This not only
slows down the application process, but we then are trying to contact them
etc. I'm not sure why some people are getting their packs quicker than
others the only thing I can imagine is that they either applied earlier or
perhaps went swiftly through without encountering any other problems.
I have checked your application and it appears in the first instance your
address was incorrect in our system so the first order was returned, most
likely a entry error. The problem is with the thousands of applications to
be processed and the huge number of employees we have there are always human
errors involved.
I have updated your application and it is now in the process queue as of the
29 May. You'll need to give at least 28 days (perhaps more) from now before
your likely to receive your reward package.
Apologies again for the delay, I hope this has been some help in explaining
the situation.
If you have any more enquires please don't hesitate to contact us at Xbox
Customer Care 0800 5871102.
Thankyou for your time
Xbox Customer Care
Mijn antwoord hier weer op:
Thank you for your very quick reponse and detailed answer. I always make copies of documents sent, in this case I also got a copy of my application form for the reward pack. There is nothing wrong with it. I can understand that people that sent in incorrect information, have to wait longer to receive the reward pack. I can imagine that in some cases some of your employees can make an entry error in your system and as a result, that my reward pack IS sent, but was returned because of this a wrong input in your system....
However, I can not share your point of view that I as customer, have to wait AGAIN for 28 days or more to receive the reward pack. I think it's a normal reaction that I ask you to correct the error and doing everything to send the reward pack in a more reasonable time...and not a simple aswer to let me wait again for more than a month. Free or not, I think this is not also the way to treat a customer, when customer care said it was 'THEIR' fault!
Please be so kind to understand MY point of view, and give me a reasonable feedback in proceesing this problem, instead of the easy way to let me waiting again from the start...I surely think THAT'S a reasonable remark!
My details:
Registered Serial Number: xxxxxxxxxxxxxx
If you need more info, don't hesitate to contact me!
Kind regards, and many thanks in advance for a clear answer...
OF IK NOG EVEN EEN MAAND OF MEER GEDULD WIL HEBBEN? MOOI NIET MS!
Ik kreeg ondertussen wel antwoord op mijn 1e mail van Xbox Reward Support [xboxcustomercare@ie.ictgroup.com]....die kunnen dus blijkbaar een klacht ECHT NIET AFHANDELEN! Lees maar:
Thank you for contacting XBox Customer Care.
We are currently processing the Reward Scheme Application Forms. We have
received numerous applications and we are processing them in the order we
received them. We really appreciate your continued patience; I assure you
that we will have
your products to you very soon!
Thanks,
Xbox Customer Care
Hopelijk komen die gasten van supxbxen@microsoft.com weer met een beter antwoord dan dit kots misselijkmakende standaard antwoord :r
Laatst bewerkt: 1 jun 2002
