[XOne] Planet internet & Sygate help

Planet internet users, please help.

Sorry, i know this is a dutch forum, but i have only recently moved to Holland so you will have to excuse me for speaking English.

I Have had xbox live for about 1 week, but i have only been playing the demo's on the startup disc online. Today i bought ghost recon and Splinter cell, but when i try to connect to xbox live with either of them it tells me that i need to download an update, but when i try it says that xbox live can't be reached so then i cannot connect to live. If i connect to Live with the startup disc or through the dashboard it connects with no problems. Does anyone know what the problem is? I have tried calling xbox support, but they don't seem to have an answer.

Thanks in advance. Again, sorry for the English.

 

A strange situation, because the startersdisc already contains one of the newest Xbox Live software. But you're right, when you'll try to download the extra content in Splinter Cell, you'll need to download the update. I didn't had troubles with that and in no time I've downloaded Kola Cell. Your problem is not typical, but I've heard the're some troubles with Planet Internet and Xbox Life. Maybe it will be fixed soon without doing anything by yourself. But I suggest you'll try the Xbox Customer Care again. They should have an answer, otherwise it would be a bad service. If they really don't have an answer you should ask for a mailadress of a Dutch Microsoft employer. Someone's got an answer to this... You could try the Planet Internet Customer Care. Good luck with it!

And welcome in The Netherlands, enjoy your stay!

 

You are not the only one with this problem. There r more ppl on this forum with the same issues u described. You can`t play whacked either, right? If u use ICS, there is a chance that sygate will work, i didn`t have the chance to test this myself though.

As a temporary solution, you could also download those updates on someone else`s connection.

 

Yes you are right. I can't play the whacked demo either. I will try Sygate when i get home tonight, and if that doesn't work i will take my xbox to a friends to download the update from there.

Thanks for the help, this is what i have been looking for.

 

No problem at all.

 

I have exactly the same problem, I don't have Planet Internet though, so it is not a typical Planet problem, there are more ISP's with the same problem. My guess is that the modem is the evil-doer. Let me gues: you have an Alcatel Speed Touch ethernet modem, right? Apparantly this modem does not work properly with Xbox Live. I tried Sygate myself, and it didn't solve the problem for me. But some others did manage to pull it off using the Sygate Manager, so you can give it a try.

 

I haven't got xboxlive, but maybe you can buy a router.......

 

Pls don`t reply when u dont know where u r talking about.

 

Ok i have another question. Am i right in thinking that using sygate is is onyl a way to change your MTU? Or is it a program that lets you share the connection without using Winxp ICS at all?

Last night when i called xbox customer care they told me to download a file from DSL reports that lets you change your MTU. They sugggested that i change it to 1356 or something like that which didn't help at all.

 

I hope this will work Ronnie

 

Ah my old friend Marcel. I think that this should work or at least i hope it will. If it does do you have time to hook up tonight or tommorow for some GR?

 

Actually, i should definetely get it to work. If i still can't download the patch i will do as Mr joint suggested and take my xbox to a friends place to DL the update from there.

 

We try tonight mate

 

I'll MSN you when i get it fixed then.

 

Sygate can completely replace the standard ics. Personally i`ve set the mtu to 1500 on all network connections present in my computer. And that seemed to resolve alot of in-game disconnection problems i had whith motoGP.

 

Sygate and planet internet help.

I have been having a problem downloading content or updates from XB live, and it was suggested by a member here that i should download Sygate and use that instead of ICS. I have downloaded the program, but unfortunately it won't detect my internet connection. Have any of the planet internet users here that have a speedtouch home modem been able to get it to work? Please let me know if you have any suggestions. Thanks

 

Hi RMF I have merged yoour thread .. because our forum will be poluted with threads ....

 

No problem. Thanks.

 

Re: Sygate and planet internet help.

Well, i`ve used it some time ago, for sharing my internet to another pc with win98se. But only because the standard win98 ics wouldn`t work. I had to run a client version of the program on the 2nd pc, i don`t know if the latest version still needs that. I only heard from some ppl, they got it to work. Try this link to check your MTU. Its probably 1400, wich is bad. It has to be 1500. And u can try this program to change it on your pc, but that wont work, since the problem lies with the modem. The MTU on the modem is 1400 i guess, so that has to be changed, but i don`t know how to do that yet. So maybe u can try and find out.

PS: If u manage to find out, would u post it here......

 

If i find a solution i will definetely post it here.

I have been having a hard time following the threads on this website, but would i be correct in thinking that if i tweak my modem to a speed touch pro it would work? And also, aren't there any firmware updates for the home modem that could help?