Apple "refuses to repair smokers' Macs"
GalleryBy Barry Collins
Posted on 23 Nov 2009 at 11:23
Apple is reportedly refusing to repair the Macs of smokers because the tobacco residue inside the machines poses a health risk.
Two separate US Apple repair centres have allegedly told customers that they couldn't repair their Macs because their machines had been contaminated by cigarette smoke.
"When I asked for an explanation, she said he's a smoker and it's contaminated with cigarette smoke which they consider a bio-hazard!" claims one of the customers, who was attempting to get her son's Mac repaired, according to the Consumerist website.
"I checked my Applecare warranty and it says nothing about not honouring warranties if the owner is a smoker. The Applecare representative said they defer to the technician and my son's computer cannot be fixed at any Apple Service Centre due to being listed a bio-hazard."
When the customer complained to Steve Jobs' office, she was reportedly told that nicotine was listed as a hazardous substance by the US Occupational Safety and Health Administration and that the company wouldn't undertake a repair.
Another customer got a similar answer from a repair store in Iowa.
Apple's safety-first approach to dangerous substances might raise eyebrows at Greenpeace. Although Apple is praised for its work in eliminating dangerous chemicals from its products, substances such as Arsenic can still be found in Apple hardware, according to its latest Guide to Greener Electronics (PDF).
Apple was unavailable for comment at the time of publication.
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