Dear Rick,
My name is Pam and I am with the Xbox Customer Care Advocacy Team. I would like to thank you for taking the time to contact us in regards to your recent purchase attempts. Rest assured that I am committed to resolving your issue quickly and efficiently.
We see that you are currently located in the Netherlands and show that you are playing on an Xbox ONE, which unfortunately has not been launched in the Netherlands yet. At this time, the account will have limited functionality, including purchasing.
For more information regarding the countries supported for Xbox ONE, please visit the following web page;
http://www.xbox.com/en-US/xbox-one/disclaimer
At this time the service request will remain open for 48 hours, to hear from you confirming that you do not require any further assistance. If no response is received, the service request will be closed.
I hope you understand that we value your loyalty to the Xbox LIVE service and we hope that you can continue to enjoy the unique Xbox LIVE experience.
If you have any concerns regarding this notice, you may either reply to this message or contact Xbox Customer Support directly using the information available at
http://www.xbox.com/support/contact, and reference the Service Request number above, and someone would be happy to assist you further.
We sincerely apologize for any inconvenience that you have experienced. We appreciate your understanding and patience while this problem was resolved.
Thanks for being a member of Xbox LIVE!
Sincerely,
Pam
Xbox Customer Care Advocacy Team
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