Hello Mark,
Thank you for contacting Microsoft Online Customer Service.
I apologize for any delay in our response to your issue. Due to an increase in requests, our response time may be longer than usual. We appreciate your patience.
At this time, we are only able to respond and provide assistance using the English language.
Mark, if you are seeking assistance with a Microsoft product that was purchased outside of North America, you may wish to contact your local subsidiary directly for assistance. At this time, our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions of our software and can assist you in your own language. You can find a directory of Microsoft subsidiaries worldwide at the following Web site:
http://www.microsoft.com/worldwide
However, from the information you have provided, as a Customer Service Representative I infer that you may be located in Netherlands. If that is so, you can contact the local subsidiary of Microsoft in your country through the following:
Phone: +31 (0)20-5001 500
Website:
http://www.microsoft.com/Netherlands/
I hope the above information will be helpful in addressing your issue. Please contact us for additional clarifications.
Thank you for using Microsoft products and services.
Paramdeep
Microsoft Online Customer Service.
"Build Customer Trust And Value By Providing A Quality Experience The First Time, Every Time."
Delighting our customers is our top priority.
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