To all customers that have preordered a PSP unit,
There have been significant issues regarding the PSP unit and software which have arisen in the past 24hrs that we must update you on. We have already started to receive inventory and begun processing and getting orders ready to ship. The issues are as follow.
DEAD PIXEL WARRANTY AND TESTING...
We have just been infomned by Sony that they will not be warranting any dead pixel units. They are only warranting hardware defects ie broken buttons, malfuction with drive and so on. Dead Pixels are not considered a defect by Sony of America and will not be warrantied. With this new developement, Video games Plus will no longer be testing PSP units for dead pixels before shipping.
PSP Hardware Bundle Canada
We have begun to receive PSP units and we have only received a limited amount of units not bundled with Gretzky Hockey. Here in Canada Sony has decided to sell the PSP'S bundled with Gretzky and no other way. We beleived all our systems were non Gretzky bundles but upon receiving orders and talking to our suppliers we have been infornmed at this moment all remaining incoming PSP systems now and in the future will be Gretzky Bundles. This will only change if Sony decides to stop selling the bundle in Canada which we don't see happening anytime soon. All PSP order numbers above order number 13916 will be filled with PSP Gretzky bundles and charged accordingly. Regular units were $299.99 Gretzky Bundles are 349.99 as they include the Gretzky game.
Software
Games have already been coming in and have begun shipping. We will attempt to add as many games to your PSP order as possible. Where it is impossible due to shortages or delays we will ship your games asap when available. Some software may be shipped seperately from your PSP as there are just way to many orders to ensure all can be connected to software at the moment. All other customer preordering just software will be filled as soon as games arrive and all orders for software and units will be treated as first come first serve so the earlier you preordered the better your chances of being filled at launch or relatively soon there after.
Easter Weekend in Canada
PSP orders will start shipping out today and will continue shipping out daily until all orders are filled. Friday DHL is closed due to a holiday here , so orders not shipped by Thursday night will begin shipping out on Monday again. We will not be in a position to answer all customer service enquiries as quickly as usual over the next few days as we have pulled all staff to help in the shipping of PSP software and hardware orders.
Videogamesplus.ca sincerely apologizes for any inconveince this has caused any of our customers. Unfortunately with the late Sony announcements and decisions we have been left in a position to do our best to serve you under these unforseen circumstances. As always we appreciate your business and look forward to continuing to serve you in the outmost professional and courteous way.
Sincerely,
Steve Fiocco
President
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